Benchmarking Contract Renewal Performance
The renewal rate is one of four key metrics that indicate the effectiveness of support and maintenance renewal activities. By monitoring these performance metrics, it is possible to accurately...
View ArticleStemming Maintenance Revenue Attrition
Over time, the implication of achieving only industry-average renewal rates will result in significant customer attrition and lost revenue. Industry-average renewal rates show that nearly one-fifth of...
View ArticleAccurately Measuring Contract Renewal Rates
There are two primary methods used within the technology services industry to calculate contract renewals: The first method counts how many contracts are renewed in a given time period. The second...
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